Refund Policy - zentoBilling

General rule

Because zentoBilling is a digital SaaS subscription, refunds are generally not available after successful activation and meaningful usage, except where required by law or approved by the company at its discretion.

Refund eligible cases

Duplicate payment for the same subscription period
Payment charged successfully but service access not activated
Confirmed technical failure that prevented access after payment

Refund exclusions

Refund requests after active usage of paid features
Plan dissatisfaction after using the service beyond a reasonable evaluation period
Requests caused by failure to renew manually before expiry

Timeline

Approved refunds are usually processed within 5 to 7 working days to the original payment source after internal review and approval.

General rule

Refund eligible cases

Duplicate payment for the same subscription period
Payment charged successfully but service access not activated
Confirmed technical failure that prevented access after payment

Refund exclusions

Refund requests after active usage of paid features
Plan dissatisfaction after using the service beyond a reasonable evaluation period
Requests caused by failure to renew manually before expiry

Timeline

Approved refunds are usually processed within 5 to 7 working days to the original payment source after internal review and approval.