Refund Policy
Read the refund rules for Zento Billing subscriptions, duplicate payments, failed activation scenarios and refund timelines.
Last Updated: May 19, 2026
General rule
Because Zento Billing is a digital SaaS subscription, refunds are generally not available after successful activation and meaningful usage, except where required by law or approved by the company at its discretion.
Refund eligible cases
- Duplicate payment for the same subscription period
- Payment charged successfully but service access not activated
- Confirmed technical failure that prevented access after payment
Refund exclusions
- Refund requests after active usage of paid features
- Plan dissatisfaction after using the service beyond a reasonable evaluation period
- Requests caused by failure to cancel auto-pay before renewal
Timeline
Approved refunds are usually processed within 5 to 7 working days to the original payment source after internal review and approval.
For policy questions, write to support@zentobilling.com or contact our team during Monday to Saturday, 10:00 AM to 7:00 PM IST.
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